We’re here to help.
Need help with an invitation, your event album or a purchase? Email our team. You can contact us even if you cannot open the app.
[email protected]Tell us what happened
Include the steps you tried, your iPhone’s iOS version and the Seen version if you know it. For an event issue, tell us the event’s name. A screenshot can help us understand the problem.
In the app, you can also open Settings → Contact Support. Add a reply email if you would like us to respond.
Joining an event
Open the invitation link or scan its QR code. If the event is full, has ended or the invitation no longer works, ask the host to check the event and send you its current link.
Finding your photos
The host chooses when memories become visible. Some albums open during the event; others open when it ends or after an extra delay. Check the album’s reveal time and the account you used to join.
If a capture is waiting to upload, open the uploads list to retry or save a copy on your device.
Purchases and your account
Use the same Seen account you used for the purchase. In Settings, Restore Purchases checks for available purchases linked to that account. Contact us if a completed purchase is not showing as expected.
Türkçe destek
Davet, etkinlik albümü veya satın alma konusunda yardım için [email protected] adresine yazabilirsiniz. Uygulamayı açamıyor olsanız da bize ulaşabilirsiniz.
Yaşadığınız sorunu, denediğiniz adımları, iOS ve Seen sürümünü paylaşın. Etkinlikle ilgili bir sorun varsa etkinliğin adını da ekleyin. Uygulama içinden Settings → Contact Support yolunu da kullanabilirsiniz.